Terms & Conditions
These Terms & Conditions apply to purchases made through the online shop at www.eightlivesdown.com.
Seller
The online shop is operated by:
Tobias Preuten
on behalf of the independent band Eight Lives Down
Croatia
Email: contact[at]eightlivesdown.com
Eight Lives Down is not a registered company or separate legal entity.
Products and Prices
The shop sells Eight Lives Down merchandise and music, including items such as clothing and CDs.
Product descriptions, prices and available options are displayed on the relevant product pages. Prices are shown in euros (€).
Any applicable delivery charges are shown during checkout before the order is submitted.
Orders
By submitting an order through the online shop, you are making an offer to purchase the selected products.
After an order has been placed, an order confirmation is sent to the email address provided during checkout.
If an ordered product is unexpectedly unavailable or an order cannot be fulfilled, you will be informed and any payment already received for the affected product will be refunded.
Payment
Payments through the online shop are processed by PayPal.
Depending on the options made available by PayPal, payment may be possible using a PayPal account or a supported debit or credit card.
Payment information is processed by PayPal in accordance with PayPal's own terms and privacy practices.
Delivery
Orders are shipped to the delivery address provided during checkout.
Available shipping methods and delivery charges are displayed during checkout where applicable.
Delivery times may vary depending on the destination and postal or delivery service. Any delivery estimates provided are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate delivery address.
For deliveries outside the European Union, the recipient may be responsible for customs duties, import taxes or other charges imposed in the destination country.
Right of Withdrawal and Returns
If you are a consumer and applicable consumer law gives you a right to withdraw from a distance contract, you may withdraw from your purchase without giving a reason within 14 days from the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise this right, you must inform us of your decision before the withdrawal period expires. You may do so by sending a clear statement by email to:
contact[at]eightlivesdown.com
You may also use the model withdrawal form provided on the bottom of this page, but use of the form is not mandatory.
You may also submit your withdrawal using the “Withdraw from a Purchase” function available via the website footer.
After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days after informing us of your decision.
Unless otherwise agreed, you are responsible for the direct cost of returning the goods.
Returned goods should be adequately packaged. You are responsible only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
If you validly withdraw from the purchase, we will reimburse payments received from you for the returned goods, including the cost of the least expensive standard delivery option offered for the original order, where required by applicable law.
The refund will be made without undue delay and no later than 14 days after we receive your notice of withdrawal. We may withhold reimbursement until we have received the returned goods or you have supplied evidence that you have sent them back, whichever occurs first.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
Statutory exceptions to the right of withdrawal apply where relevant, including, for example, goods made to the customer's specifications or clearly personalised goods and other categories excluded by applicable consumer law.
Defective or Incorrect Goods
Written complaints concerning purchases may be submitted by email to:
contact[at]eightlivesdown.com
Please provide sufficient information to identify the order and understand the issue.
We will respond to written consumer complaints within the period required by applicable law and, where Croatian consumer law applies, no later than 15 days after receiving the complaint.
Personal Data
Personal data relating to orders and use of the website is processed as described in our Privacy & Cookies Policy.
Applicable Law
These Terms & Conditions are governed by applicable Croatian law, without depriving consumers of any mandatory protection provided by the law that applies to them.
Any dispute should first be addressed directly to us so that an amicable solution can be attempted.
Changes to These Terms
These Terms & Conditions may be updated from time to time to reflect changes to the shop, its operation or applicable legal requirements.
The version applicable to an order is the version in effect when the order is placed.
If you wish to withdraw from your purchase, you may use the following form. Use of this form is not mandatory.
Model Withdrawal Form
To:
Tobias Preuten / Eight Lives Down
Email: contact[at]eightlivesdown.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Goods: _______________________________________________
Ordered on: __________________________________________
Received on: _________________________________________
Name of consumer: ____________________________________
Address of consumer: _________________________________
Signature of consumer: ________________________________
(only required if this form is submitted on paper)
Date: ________________________________________________
Last updated: 9 September 2026